We will always endeavour to dispatch
your goods within 24 - 72 hours.
However, occasionally and with larger and more delicate items,
and items with specified delivery times in the product description,
this may not be be the case.
Standard UK delivery method for items under
2Kg and £39 value is Royal Mail first class post.
Standard UK delivery for items over 2Kg and
£39 value is Royal Mail Standard Parcels.
Neither of these services offer a tracking
If a tracking number is required please select
an alternative delivery method from those available (drop
down box) when confirming your order in
Delicate or special order items may be sent
directly from the manufacturer using their own carrier
services where required.
Our Standard Overseas delivery method for items
under 2Kg and under £39 value is Royal Mail Airmail 'small
packets'. Some items will be sent 'Surface Mail' due to carrier
Items of up to 2Kg weight and over £39 value
will be sent Royal Mail 'International Signed For'
Items Over 2Kg in weight will be sent by carrier
service and you should contact us for current pricing before
placing your order.
us for details if required.
You will be kept informed of your order's progress via email.
You have the right to return goods that do not suit you without
having to give any reason within 14 days after receipt of the
relevant goods. Please contact
us for a returns authorisation
Connect Audio Ltd will only accept such returns for goods in
perfect condition, in their original packaging, and accompanied
the relevant invoice. A restocking fee will be charged for
returned goods that do not meet the above requirement.
Goods are not sent on trial or approval.
Subject to the above,
Connect Audio Ltd will reimburse you the price paid for the
returned goods, less delivery charges, within a maximum of
30 days after receipt of the returned goods.
The return postage will
at your charge.
Connect Audio Ltd
PO Box 3651
Registered in England and Wales:
Company No. 0597239
Vat No.896 8236 59