Terms and Conditions

Tedius as sometimes seems, all sales need some terms and conditions, so these are ours.

We at Connect Audio Ltd want you to be satisfied.

Please read and accept these terms and conditions prior to making your purchase. Your making a purchase using this website, or by making a purchase via email or telephone contsitutes your agreement to the terms and conditions detailed below. You may want to print them out. This does not affect your statutory rights as a consumer.

We are a UK registered business. We operate within the requirements of relevant UK laws which include the Sale of Goods Act and the Distance Selling Regulations.

We accept Credit and Debit card payments (processed through Barclaycard ePDQ or Google Checkout secure payment gateways), cheques (allow 7 - 10 days for clearance), and postal orders. Payments accepted in £ sterling ONLY. We can also accept bank transfers, please contact us for details.

Please ensure we receive your payment within 7 working days.

Prices are quoted inclusive of VAT, but exclude delivery charges.

We strive to dispatch goods held in our stocks within one to two working days from receiving your payment. We cannot guarantee delivery times. Some items (usually detailed on the product pages) will be dispatched within 21 days due to manufacturer production lead times or item size considerations. We will keep you informed via e-mail.

Delivery

UK Delivery

Standard UK delivery method for items under 2Kg and £39 value is Royal Mail first class post.Standard UK delivery for items over 2Kg and £39 value is Royal Mail Standard Parcels.

Neither of these services offer a tracking number. If a tracking number is required please select an alternative delivery method from those available (drop down box) when confirming your order in checkout.

Delicate or special order items may be sent directly from the manufacturer using their own carrier services where required.

Overseas Delivery

Our Standard Overseas delivery method for items under 2Kg and under £39 value is Royal Mail Airmail 'small packets'. Some items will be sent 'Surface Mail' due to carrier restrictions.

Items of up to 2Kg weight and over £39 value will be sent Royal Mail 'International Signed For'

Items Over 2Kg in weight will be sent by carrier service and you should contact us for current pricing before placing your order.

Returns

Our aim is for for you to be 100% satisfied. If you are not completely satisfied you may return your goods in their original packaging (this is important) within 14 working days of receipt for a full (excluding delivery charges) no-quibble refund. If returned goods are not in perfect condition and in original packaging, or more than 14 working days have lapsed we may charge a restocking fee which will be a minimum of 25% of the purchase price. We will always inform you if this is to be the case.

You are responsible for the return of Goods and so we recommend that you use of a tracked and insured delivery service.

Please note that goods are not sold on evaluation or approval.

All NEW (items listed as NEW in the item description) goods are supplied with a 12 month manufacturers warranty. At our discretion we will offer to replace, repair or refund faulty NEW goods. All Used (items listed as USED in the item description) carry NO warranty unless the item description specifies otherwise, but may be returned within 14 days under our returns policy (excluding delivery charges). Our descriptions and technical information are provided in good faith and are from manufacturers published information where available. We cannot be held responsible for errors that may be contained in them. Please check with manufactures websites for latest datasheets and detailed technical information on products (especially if we have not provided any technical information) and satisfy yourself that they meet your requirements before you order.
By placing an order you are accepting the full terms and conditions below.

Sale of Goods Act, Distance Selling and Electronic Commerce Regulations
We fully comply with The Sales of Good Act and the regulations set out in The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), and The Electronic Commerce (EC Directive) Regulations 2002 (SI 2002 No.2013).

Payment
We accept Credit and Debit cards (processed securely through either Barclaycard ePDQ or Google Checkout gateways), or you may post Cheques and Postal Orders. We can also accept Bank transfers, contact us for details. Payments must be received within 7 working days. No goods will be dispatched until payment has been received in full.

Please note all pricing is subject to manufacturer price changes. We endeavour to keep our displayed pricing as accurate and up to date as possible, however this will be subject to alteration, especially on items that are special order, or made to special order from manufacturers. Notwithstanding any information given in this website the price charged will be that ruling on the day of dispatch.

Your right to cancel
Connect Audio Ltd is a responsible online trader and We conform to the distance selling regulations and We want You to be 100% happy with your purchase. If You are in any way unhappy with your purchases You may change your mind within 14 days of purchase, and return an item for refund providing it remains in new, unused and in re-saleable condition. (Goods are not supplied on evaluation, approval or on trial). The return postage costs are at the buyer's expense and We recommend the use of a traceable return method, such as Royal Mail ‘Signed For' or similar insured carrier. We will refund the item value only (there is no refund available for delivery costs). No refunds will be made until the item has been received by us in satisfactory condition. You MUST inform us within 7 days of receipt of your Goods that you wish to cancel the purchase, and obtain a Return Authorisation Note. The Goods must then be returned to us within 7 days of your notification to us of your intent to cancel the purchase and our issue of a RAN. It is your responsibility to ensure the Goods arrive with us safely.

Returns
Notwithstanding the previous clause, no order for Goods can be cancelled once the Goods have been delivered without prior written agreement from us and our issue of a Return Authorisation Note. If we accept the cancellation We will inform You in writing. A restocking charge of 25% may apply, which you will be informed of. If you wish to proceed, Goods must be returned to us in an "as new", undamaged, re-saleable condition and in their original packaging and accompanied by the RAN. You are responsible for all return postage costs and for the safe return of the Goods. We cannot be held responsible for any lost Goods, therefore We recommend the use of a traceable postal service, such as Royal Mail ‘Signed For' or other insured carrier service.

Warranty
All NEW (listed as NEW in item listing details) Goods are covered by Manufacturers 12 month warranty, effective from the date of purchase. At our sole discretion, We will repair or replace the item. If this is not possible, we will refund You the price paid in respect of the Goods. Damage caused through misuse, neglect, tampering, or by using the Goods for something other than their intended purpose, is not covered by warranty. All USED (listed as used in Item details) goods carry NO Warranty implied or expressed unless the Item descrition specifies otherwise. USED Items may be returned within 7 days under our returns policy for a full refund (postage costs not included). After 7 days return of USED items may be accepted only at Our sole discetion.

Descriptions
Our descriptions and technical information are provided in good faith and are from manufacturers published information where available. We cannot be held responsible for errors that may be contained in them. Please check with manufacturer's websites for latest datasheets and detailed technical information on products (especially if we have not provided any technical information) and satisfy yourself that they meet your requirements before you order

Registration
Connect Audio Limited is Registered in England, Company Registration No 05972939, and VAT No 896 2326 59